Resume

Summary

With more than 4 years of experience in help desk and network management in office and warehouse environments, I have built strong relationships with customers, employees, and colleagues while providing high quality in my work. I have demonstrated my ability to work efficiently under pressure, and keep organized to get the job done right and well.

Experience

Northrop Grumman/Post
Battle Creek, MI
06/15/09 - 06/26/09
PC Technician

  • Provided PC Technical support to over 500 users in a large manufacturing facility.
  • Helped roll out new Dell workstations to all users and locations.

Modis
Grand Rapids, MI
04/23 - Present
Technician (contractor)

  • Working with The Home Depot to upgrade network equipment at the stores
  • Replacing or adding stacked CISCO switches
  • Replacing store level production servers
  • Documenting current and modified configurations

S. Abraham & Sons Inc.
Walker, MI
11/04 - 08/08
Network Administrator

  • Supported 200+ users in a warehouse and office environment in a Help desk capacity and also as level II support for internal and external clients and customers.
  • Maintained desktop and server level Dell hardware including Dell SAN's and PowerEdge servers.
  • Managed and maintained 40+ Microsoft Windows Server 2000 and Microsoft Windows Server 2003 machines and third party software installed on them in a Microsoft Active Directory Network.
  • Supported and maintained Microsoft Windows 2003 Active Directory environment, modifying and designing users, groups, and group policies.
  • Maintained CISCO routers, switches, Wireless Access Points, and an ASA firewall.
  • Maintained and implemented new security policies as needed for passwords and network security.
  • Designed and implemented a VMware ESX environment to consolidate servers.

The Home Depot
Wyoming, MI
05/02 - 10/04
Sales Associate

  • Worked with customers to purchase the correct products for their projects and teach customers the knowledge to complete the project correctly.
  • Worked with colleagues and managers to clean and maintain the shelves and store appearance.

Education

ITT Technical Institute
Grand Rapids, MI
09/01 - 06/04

  • Earned an Associates Degree in Computer Networking Technology.

La Plata High School
La Plata, MD
09/98 - 06/01

  • Worked as part of a Network Internship class that maintained the school computers and Novell 4 based LAN.

Certifications

  • CompTIA A+
  • Microsoft MCP
  • Dell DCSE